Refund Policy

At Gift Carnival, we prioritize customer satisfaction and strive to ensure that you have a delightful shopping experience with us. If you are not completely satisfied with your purchase, we offer a transparent and fair refund policy to address your concerns. Please read the terms below carefully.

1. Eligibility for Refunds

1.1 Damaged or Defective Products: If the product you received is damaged, defective, or not as described, you are eligible for a full refund or replacement. Please contact us within 7 days of delivery to report the issue.

1.2 Non-Refundable Products: The following items are not eligible for refunds:

• Customized or personalized gifts
• Items on sale or clearance
• Products that show signs of use or wear

1.3 Change of Mind: We do not offer refunds for purchases due to a change of mind. However, exchanges may be considered on a case-by-case basis at our discretion.

2. Conditions for Refunds

To qualify for a refund, the following conditions must be met:

• The product must be returned in its original condition, including packaging, tags, and accessories.
• Proof of purchase, such as an order confirmation or receipt, must be provided.
• The refund request must be submitted within 7 days of receiving the order.

3. Refund Process

3.1 Step 1: Contact Us Reach out to our customer support team at gift.carnival.bd@gmail.com or call us at +8801334837695 to initiate a refund request. Please provide details of your order and the reason for the refund.

3.2 Step 2: Approval Once your refund request is received, our team will review the details and respond within 3 business days. If approved, you will receive instructions on how to return the product.

3.3 Step 3: Return the Product Ship the product back to us using a reliable courier service. The return shipping cost is the responsibility of the customer, except in cases of damaged or defective products.

3.4 Step 4: Refund Issuance After inspecting the returned product, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase.

4. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

• Check your bank account or payment method statement.
• Contact your bank or payment provider, as processing times may vary.
• If the issue persists, contact us at gift.carnival.bd@gmail.com for assistance.

5. Exchanges

We allow product exchanges for eligible items if:

• The product is returned in its original condition.
• The exchange request is made within 7 days of delivery.

Please contact our support team to check the availability of replacement items.

6. Cancellations

6.1 Order Cancellation by Customer: If you wish to cancel your order, please contact us within 24 hours of placing the order. Once the order is processed or shipped, cancellations may not be possible.

6.2 Order Cancellation by Gift Carnival: We reserve the right to cancel an order in cases of payment failure, fraudulent transactions, or unavailability of stock. In such cases, a full refund will be provided.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, feel free to contact us:

• Email: gift.carnival.bd@gmail.com
• Phone: +8801334837695

Thank you for shopping at Gift Carnival. Your trust means everything to us, and we are committed to making your gifting experience as smooth and enjoyable as possible.