FAQ

Placing an order is simple! Browse through our collection on Facebook or our website, select the gift item or “Happiness Box” you want, and click on the “Order Now” button. You can also message us directly on Facebook with your preferred items and delivery details.

We accept a variety of payment methods, including Cash on Delivery (COD), bKash, Nagad, and bank transfers. For now, we provide manual transaction options to ensure a smooth and secure experience.

Yes, we deliver to all locations across Bangladesh. Delivery times may vary depending on your location, but we aim to get your gift to you as quickly as possible.

For deliveries within Dhaka, it usually takes 1-3 business days. Outside Dhaka, delivery may take 3-5 business days. If you need urgent delivery, please contact us directly, and we’ll do our best to accommodate your request.

Same-day delivery is available for selected items within Dhaka city, subject to availability. Please contact us via Facebook or phone to confirm.

Once your order is dispatched, we’ll share a tracking number or delivery details with you via SMS or Messenger. You can use this information to track your order status.

Orders can be canceled before they are dispatched. Please contact us as soon as possible if you wish to cancel. Once the order is shipped, cancellation may not be possible.

We accept returns or exchanges in case of damaged or incorrect products. Refunds are processed based on the original payment method. For detailed information, please refer to our Refund Policy page.